HELP!

What is to stop someone with Fave5s, or Sprint2Home, or anything like that from adding their GrandCentral #, then just updating GrandCentral to call someone they want to call for free?

You could just keep switching the phones that ring to the people you want to call, right? (Although they might be confused when presented with the options prompt at the beginning of the call if they weren’t forewarned.)

It’d be a bit messy, but it’d be an easy way to update your "faves" without having to go though Sprint all the time…

Sprint recently messed up my parents account (retention plan). What had happened was I went into the sprint store with the intention to just change the billing of my parents account to my name so that I could pay for their plan. You figure it would be plain and simple to change the billing like that. Well, I was wrong. They have been out of contract for quite sometime and are eligible for 150 phone upgrade. I was planning on adding them onto my plan once my contract expires (in a month). This is where sprint screwed up! Wasted a lot of time and gas to get the phones at least up and running.

Here’s there old plan:

750 Anytime Mins - $40
Unl Mobile to Mobile
Unl Nights and weekend - 8pm
AAP - $10

5% - Loyalty disc.

New Plan - that sprint just converted to.

Sprint power pack plan

550 Anytime minutes - $59.99 monthly charge
Unl mobile to mobile
Unl nights and weekend - 7 pm
Signed into a 1 yr contract that I didnt agree to.

Basically they screwed up my parents lines where we had to reprogram the phone lost all voicemail messages saved previously and now I’m paying a higher price for lesser minutes then they originally had.

I called retentions today and explained the situation but IMO they offered nothing much. I was told by the rep that they couldnt add my parents 2 lines to the shared retention plan that I have. He stated that it was a old plan and said that he never was successfull in add lines to a plan like mine. He never attempted to try but insisted that it wouldnt work.

My Plan:
1200 Anytime mins - $60
PV - $15
Unl mobile to mobile
Unl nights and weekend - 8pm
FIMF
15% - employer disc

This is what he offered.

1400 Anytime Min - $89.99
2nd Line - included
3rd Line - AAP waived (-$10)
Unlimited Nights and weekend - 7PM
Unlimited Mobile to Mobile
FIMF all 3 lines
PV for first line $5

He insisted that he couldnt give me a loyalty disc even though I had one on the other plan. This plan he offered is basically the Sprint Power Pack Family plan I think?? Im surprised that was the best he said he could do!

Sorry for being long winded but… would like some advice. Is this plan offered worth it? Do you think I could do better?

TIA…

Line 1 - LG Rumor (free), free 500 text
Line 2 - BlackBerry Pearl ($100), free 500 text
Line 3 - LG Fusic (free), free 500 text

I always pay my bill on time and have been with Sprint for 5+ years.

What do you think?

Thanks!

Does this mean eCare didn’t receive my email? Or is this normal?

Make the Corporate offices resolve your complaints.
TAKE A STAND. EVERY CUSTOMER THAT READS THIS MESSAGE, AND U HAVE AN ISSUE THAT THESE NUMB SKULLS @ *2 just don’t have a clue, I want you to call this number, starting every morning!!!!

TAKE A STAND. You are spending your money and you deserve better treatment. DON’T BE SCARED, it starts with you! Looks @ what MissDiva did to Sprint.

Tell your family members, friends, co-workers, this is the new Customer Service number that we are ALL to call from now on!!!!!
Every message board you come across where a customer is getting railroaded or given just bad information, I want you to copy and post this message..all over the internet.

JE

thanks