Heya folks. Quick question.
Background info:
I have a bunch of lines on my account (6, to be exact) and I plan on upgrading all of them, new plans, new phones. All phones and plans are older than 2 years old and are eligible for upgrade discounts.
I have a 23% corporate discount so my account is classified as a corporate account. The times I’ve called *2, I’ve usually been transferred to the business account section.
So, on to my story. I get this email from this dude at Sprint who says he is our official "Account Manager" and anything we need about our account, he can handle. I tell him about wanting to upgrade, and I ask for the $20/24. I know it’s officially over but I figure worst case scenario he comes back with the $10/24 service credit.
Instead, he tells me "You have the best discount I’ve ever seen! 23%, Wow! My supervisor won’t let me give you a service credit on top of that, but don’t worry, you’re getting a great deal!"
Now, I know this is total bullsh**. The corporate discount has nothing to with service credits, which they give out with abandon. Plus, some people are reporting that they have gotten their corporate discount bumped up to up to 27%, whether or not their company has that high a discount.
How can I increase my chances of talking to somebody who will authorize a service credit ($70, $10/24, whatever)? Can I go behind this guy’s back? What’s the best way to do this? Call *2? E-care? Other routes?
Thanks guys!
EDIT: I don’t know if this is relevant, but I plan on switching from a couple of my SERO plans to one large Family ED shared plan. I figure, they’ll be happy about my getting rid of SERO, right? But how do the service credits work for shared plans? Is it per line, or one credit for the whole shared plan?
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